TRAINING

Training

As a small business, receiving the same level of training as larger corporations can sometimes present a challenge.  At The Small Business Center, we do not differentiate between a large or small business.  We provide you with the same level of training as Fortune 500 clients receive. 

Our professional team of certified and experienced instructors will customize training solutions to meet your specific needs and impact your bottom line.  Our training services meet the highest level of quality and are at affordable rates. 

We offer the following training courses:

  • Communications Skills for the Customer Service Professional
  • Customer Relationship Management
  • Basic Computer Skills
  • Effective Presentation Skills
  • Project Management Techniques
  • Time Management
  • Secrets to Grant Writing

Dates for these courses have not been confirmed.  However, see below for a summary of the course descriptions.  As we better understand your training needs, we will refine our curriculum to provide additional courses. 
Please communicate your interest and needs through our Contact Us page or by completing our Small Business Survey.

 

COURSE DESCRIPTIONS

Communications for the Customer Service Professional

This course is designed to improve the basic communications skills of employees who routinely deal with customers, clients, or similar audiences.  These employees act as the front line representatives of your company. In most cases, these employees are the only direct contact most customers will have with your business.  This course focuses on two skill sets essential for effective written and verbal communications:

  • The ability to communicate ideas and information clearly, succinctly, accurately and professionally through improved written and verbal language proficiency.
  • The ability to communicate in a more personal, customer-friendly fashion through an “outside-in” approach to communications, improved listening skills, and through greater proficiency in identifying and responding to customer needs


Customer Relationship Management

This course provides your team with powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical seminar is useful for anyone who operates or manages any business or department that deals directly with customers.  Topics to include:

  • Importance of Customer Service
  • Defining Your Customer
  • Setting Customer Service Delivery Goals
  • Handling Complaints, Upset and Angry Customers
  • What is the Real Value of Your Customer
  • Tips on Improving Quality of Your Service


Basic Computer Skills

During this course, students are introduced to a Windows-based operating system, the Internet, and to word processing and spreadsheet applications. Students learn basic computer concepts and terminology, use a personal computer, and develop competency in accessing, inputting, retrieving, storing and sending information. Applications studied are Microsoft Windows, Word, Excel, and Internet Explorer.   This course helps students gain confidence and a sense of self-reliance in mastering these skills and in continuing to learn about and use new technologies in the workplace


Effective Presentation Skills

This course provides detailed instruction on how to develop and deliver effective presentations.  Effective presentations require a clearly identified purpose, strategy for achieving that purpose, preparation and practice.  Getting your message across and the ability to present powerfully and in a persuasive manner can make a major difference in a business decision.  Topics and activities that will be covered include:

  • Importance of effective and focused communications (the good, bad and ugly)
  • Planning what you want to achieve in your presentation
  • Understand how the make-up of the audience will affect the material used
  • Delivering and demonstrate the ability to project your voice with clarity
  • Verbal and non-verbal communications
  • Delivering your presentation (body language, verbal expression, dealing w/nerves, audio visual aids & PowerPoint – do’s and don’ts)


Project Management Techniques

This course will teach you how to effectively manage all phases of a project. You'll learn the project management framework of initiation, planning, execution, control, and formal closing, and discover what it takes to ensure project success. In this skills-building course, you'll focus on practical tools and techniques. You'll work individually and in teams to write objectives, conduct stakeholder analysis, develop a work breakdown structure and risk management plan for a case study project. Practice using estimating techniques, dependency analysis, and network diagramming.



Time Management

The Time Management course will provide you with the techniques necessary to help you structure your day for success but keep it flexible enough to answer interruptions and demands as needed.  You will learn easy-to-use techniques to stay organized and focused to get more done that you ever though possible.  Emphasis will be on strategies for controlling interruptions, daily planning techniques and managing or streamlining paperwork.  Topics and activities covered include:

  • Identify primary time wasters and ways to control each
  • Develop strategies to more effectively plan on a daily basis
  • Identify methods for managing interruptions.
  • Discuss techniques for improving the handling of paperwork
  • Develop a plan for achieving personal and work goals


Secrets to Grant Writing

This course offers inside information on tips on the grant process, from research to submission of proposal to follow up with fund providers.  In this course you will also learn how to become familiar with the institution or project you are requesting support.  You will receive guidance on how to prepare a background statement and brief financial statement to support your request.  You will also learn how to assemble, write and submit a complete grant proposal.  Topics that will be covered but are not limited to include:

  • Basic Principles of Grant Writing
  • Materials Needed for Grant Research and Proposal Writing
  • Effectively Communicating the Problem or Need
  • Detailing Program Objectives and Methods
  • Budget Preparation and Presentation
  • Supporting Documentation
  • Finding a Sponsor
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